General terms and conditions of business
1. SUBJECT MATTER OF THE CONTRACT
Yves and Lara Coaching Ltd offers online coaching services in the field of personal and spiritual development.
The services are provided exclusively online.
2. CONCLUSION OF CONTRACT
The contract is concluded upon successful completion of the purchase process.
With your purchase, you will gain access to appointment booking and can select your sessions independently.
3. Commencement of Services & Right of Withdrawal
Consumers generally have a statutory right of withdrawal.
You expressly agree that the service will begin immediately after purchase (provision of booking and reservation of coaching capacity).
The right of withdrawal expires upon complete fulfillment of the contract.
4. APPOINTMENTS & CANCELLATIONS
Appointments can be rescheduled or cancelled free of charge up to 24 hours before the start.
In case of later cancellation or no-show, the session will be considered used.
In case of lateness, the meeting duration may be shortened accordingly. If the meeting is delayed by more than 10 minutes, it may be considered as having taken place.
5. BOOKING PERIOD
Sessions must be used within 90 days of the purchase date, unless otherwise stated.
This excludes offers with different durations, in particular 6- or 12-month packages.
Unused sessions expire after the respective deadline.
6. REFUND
Booked services are binding and non-refundable.
Payment processing is handled by Twin Flames Universe. Payments processed through Twin Flames Universe are subject to their respective payment and refund terms.
This is especially true because:
Services can be planned individually
Coaching time is reserved exclusively
the service is provided immediately after purchase
7. COOPERATION
Respectful and constructive cooperation is expected.
We reserve the right to terminate the cooperation in individual cases if its continuation does not appear sensible.
8. DISCLAIMER
The coaching services offered do not constitute medical, psychological or therapeutic treatment and do not replace such treatment.
No liability is assumed for decisions or actions taken based on the coaching content.
If you are experiencing a mental health crisis or need medical support, please contact a doctor, therapist or appropriate crisis service.
9. INTERNATIONAL COOPERATION
Yves and Lara Coaching Ltd collaborates with Twin Flames Universe on international coaching services.
Payment processing and parts of the organizational service coordination are handled via Twin Flames Universe.